{"id":2123,"date":"2026-03-31T14:52:35","date_gmt":"2026-03-31T12:52:35","guid":{"rendered":"https:\/\/thits.org\/live\/?page_id=2123"},"modified":"2026-03-31T14:54:41","modified_gmt":"2026-03-31T12:54:41","slug":"financial-policy","status":"publish","type":"page","link":"https:\/\/thits.org\/live\/financial-policy\/","title":{"rendered":"Financial Policy"},"content":{"rendered":"\t\t
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Last updated: March 31, 2026<\/span><\/span><\/div><\/div><\/div>
\r\n

Return and Refund Policy<\/h1>

Last updated:<\/strong> March 31, 2026<\/p>

Thank you for shopping with Twinhouses International Training Schools.<\/p>

We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may return your purchase in accordance with this Return and Refund Policy.<\/p>

This Return and Refund Policy applies to purchases made through TwinHouses International Training Schools.<\/p>

By making a purchase, you agree to the terms of this Return and Refund Policy.<\/p>\r\n

Refund Window<\/h2>

You have 7 days<\/strong> from the date of delivery to request a refund.<\/p>

To be eligible for a refund, you must initiate the return within this 7-day period. Returns requested after 7 days from delivery will not be accepted.<\/p>

Regional Consumer Rights:<\/strong><\/p>

  • United States:<\/strong> Federal law does not require merchants to accept returns. However, if we advertise a refund policy, we are legally bound to honor it. Some states, including California, have specific requirements for return policies.<\/li>\r\n

    <\/p>

  • California Residents:<\/strong> Under California Civil Code Section 1723, this refund policy is conspicuously displayed and our return timeframe and conditions are clearly stated.<\/li>\r\n

    <\/p>

  • EU\/UK Consumers:<\/strong> If you are located in the European Union or United Kingdom, you have the right to cancel your order within 14 days of receipt without giving any reason, as guaranteed by EU\/UK consumer protection law (Consumer Rights Directive 2011\/83\/EU and UK Consumer Contracts Regulations 2013).<\/li><\/ul>\r\n

    Eligibility for Returns<\/h2>

    To be eligible for a return, your item must meet the following conditions:<\/p>

    • Product must be returned in its original packaging with all tags and labels attached<\/li>\r\n

      <\/p><\/ul>\r\n

      We reserve the right to refuse returns that do not meet these conditions.<\/p>\r\n

      Non-Returnable Items<\/h2>

      Certain items cannot be returned for health, safety, or hygiene reasons. The following items are non-returnable:<\/p>

      • Perishable goods (food, flowers, plants)<\/li>\r\n

        <\/p>

      • Custom or personalized products<\/li>\r\n

        <\/p>

      • Personal care items (cosmetics, intimate items, hygiene products once opened)<\/li>\r\n

        <\/p>

      • Hazardous materials<\/li>\r\n

        <\/p>

      • Flammable liquids or gases<\/li>\r\n

        <\/p>

      • Gift cards or downloadable software products<\/li>\r\n

        <\/p><\/ul>\r\n

        If you receive a non-returnable item that is damaged or defective, please contact us immediately.<\/p>\r\n

        How to Return an Item<\/h2>

        To initiate a return, please follow these steps:<\/p>

        • Contact Us:<\/strong> Reach out to us using one of the contact methods listed below to notify us of your intention to return an item<\/li>\r\n

          <\/p>

        • Prepare Your Item:<\/strong> Package the item securely in its original packaging (if possible) to prevent damage during shipping<\/li>\r\n

          <\/p>

        • Ship the Item:<\/strong> Send the item to the following address:<\/li>

          <\/p>

          Mbabane, Eswatini<\/p>

          <\/p>

        • Confirmation:<\/strong> Once we receive your return, we will inspect the item and notify you of the status of your refund<\/li>\r\n

          <\/p><\/ul>\r\n

          Important:<\/strong> You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance for items of significant value.<\/p>\r\n

          Refund Processing<\/h2>

          Once we receive and inspect your return, we will notify you by email of the approval or rejection of your refund.<\/p>

          Approved Refunds:<\/strong><\/p>

          If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.<\/p>

          The refund will include the purchase price of the item(s) returned. Original shipping charges are non-refundable unless the return is due to our error (e.g., you received an incorrect or defective item).<\/p>

          Rejected Returns:<\/strong><\/p>

          If your return is rejected, we will notify you of the reason and return the item to you at your expense.<\/p>

          Late or Missing Refunds:<\/strong><\/p>

          If you haven't received a refund after 10 business days, please check:<\/p>

          • Your bank account or credit card statement<\/li>\r\n

            <\/p>

          • Contact your credit card company (it may take time for a refund to post)<\/li>\r\n

            <\/p>

          • Contact your bank (processing times vary)<\/li>\r\n

            <\/p><\/ul>\r\n

            If you've completed these steps and still have not received your refund, please contact us.<\/p>\r\n

            Sale and Discounted Items<\/h2>

            Important:<\/strong> Items purchased on sale or at a discounted price are not eligible for return or refund, except in cases where:<\/p>

            • The item arrives damaged or defective<\/li>\r\n

              <\/p>

            • We shipped the wrong item<\/li>\r\n

              <\/p>

            • The item does not match the description on our website<\/li>\r\n

              <\/p><\/ul>\r\n

              All sale items are marked as \"Final Sale\" and all sales are final unless one of the exceptions above applies.<\/p>\r\n

              Return Shipping Costs<\/h2>

              Customer Responsibility:<\/strong><\/p>

              You are responsible for paying the shipping costs when returning an item. Shipping costs are non-refundable.<\/p>

              We strongly recommend that you:<\/p>

              • Use a trackable shipping service<\/li>\r\n

                <\/p>

              • Purchase shipping insurance for items of significant value<\/li>\r\n

                <\/p>

              • Retain proof of postage<\/li>\r\n

                <\/p><\/ul>\r\n

                We are not responsible for items lost or damaged during return shipping.<\/p>

                Our Responsibility:<\/strong><\/p>

                If you are returning an item because it is damaged, defective, or we made an error (wrong item shipped), we will cover the return shipping costs. Please contact us to receive a prepaid return shipping label.<\/p>\r\n

                Damaged or Defective Items<\/h2>

                If you receive a damaged or defective item, please contact us immediately with:<\/p>

                • Your order number<\/li>\r\n

                  <\/p>

                • A description of the damage or defect<\/li>\r\n

                  <\/p>

                • Photos of the damaged or defective item (if possible)<\/li>

                  <\/p>

                  We will work with you to resolve the issue as quickly as possible. Depending on the situation, we will:<\/p>

                  <\/p>

                • Send you a replacement item at no charge<\/li>\r\n

                  <\/p>

                • Issue a full refund (including original shipping costs)<\/li>\r\n

                  <\/p>

                • Provide a prepaid return shipping label if the item needs to be returned<\/li>

                  <\/p>

                  Inspection Period:<\/strong><\/p>

                  Please inspect your order upon reception and contact us immediately if:<\/p>

                  <\/p>

                • The item is defective<\/li>\r\n

                  <\/p>

                • The item is damaged during shipping<\/li>\r\n

                  <\/p>

                • You receive the wrong item<\/li>\r\n

                  <\/p><\/ul>\r\n

                  This allows us to evaluate the issue and make it right.<\/p>

                  Time Limit:<\/strong><\/p>

                  Claims for damaged or defective items must be made within 7 days of delivery. Claims made after 7 days may not be honored.<\/p>\r\n

                  Contact Us<\/h2>

                  If you have any questions about our Return and Refund Policy, or if you need assistance with a return, please contact us:<\/p>

                  By email:<\/strong> info@thits.org<\/p>

                  We will respond to your inquiry within 1-2 business days.<\/p>\r\n\r\n<\/div><\/div><\/article>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

                  Last updated: March 31, 2026 Return and Refund Policy Last updated: March 31, 2026 Thank you for shopping with Twinhouses<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2123","page","type-page","status-publish","hentry"],"blocksy_meta":[],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/thits.org\/live\/wp-json\/wp\/v2\/pages\/2123","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/thits.org\/live\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/thits.org\/live\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/thits.org\/live\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/thits.org\/live\/wp-json\/wp\/v2\/comments?post=2123"}],"version-history":[{"count":4,"href":"https:\/\/thits.org\/live\/wp-json\/wp\/v2\/pages\/2123\/revisions"}],"predecessor-version":[{"id":2127,"href":"https:\/\/thits.org\/live\/wp-json\/wp\/v2\/pages\/2123\/revisions\/2127"}],"wp:attachment":[{"href":"https:\/\/thits.org\/live\/wp-json\/wp\/v2\/media?parent=2123"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}